Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
We receive many phone calls in the months leading up to winter from panicked pet owners who have seen fleas on their pets and in their homes. Although a major nuisance, they are generally speaking, relatively easy to treat and control.
Q: Do I really need to continue my pets tick prevention in November and December? A: Yes! In the last two weeks (November 13th – 27th), we have removed a total of 11 ticks from our patients. This is particularly concerning because the prevalence of Lyme disease in York Region has recently overtaken the prevalence […]
Dental disease in pets is an important topic in veterinary medicine and is constantly evolving. We have noticed an increasing amount of interest in the concept of dental cleaning and scaling of a pets’ teeth without the use of anesthesia.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, and more! If you're unsure whether your pet needs medical attention, please call us to discuss your situation.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 905-727-9449. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday - Thursday: 7:30 am - 7:00 pm - Friday: 7:30 am - 5:00 pm - Saturday: 8:00 am - 12:00 pm - Sunday: CLOSED
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
